Recently, I have had some AWFUL customer service.
It all started when I called to book my hotel room for this weekend's family reunion in Nashville. First of all, why do they have to transfer you a general reservation hotline instead of doing it themselves? I ended up talking to an Indian named "Zach" who pretty much couldn't understand anything I wanted or said. When I tried to use Jason's Hilton Honors points to get rewarded, he informed me that if Jason wasn't coming, I couldn't earn any points. I'm sorry, but that is complete crap. We are still members and are PAYING YOU to stay there. Give me my measly points so I can get a free room come Thanksgiving. Then, I asked him if I could get a room on the first floor since I have two kids and am flying solo, and he was real confused and not sure if that could happen. It's Nashville, not Vegas. Get real. Then, when I asked him if I could get a special rate for pre-paying, he was also unsure. My sister had JUST gotten off the phone where her operator offered her this deal-when I explained that to him, he had to "check" and then was reluctant. I'll be shocked if I get my $10 discount! Come on Hilton, let's get someone who can understand me and offer me the things I deserve AND give me the points I'm earning.
Next up, Target in Montgomery. I went in and got a few things, including a bath toy storage thing and some panties for Emma. When I got back to Atlanta, I noticed the panties were GIANT and will have to be exchanged. I got the receipt. looked it over, and noticed the panties were nowhere on there. Then I noticed the bath toy thing that was $14.99 was rung up TWICE. Ugh. I called the Target to see what could be done (since I live 3 hours away) and they informed me that they couldn't refund me unless I came BACK to their store. Also, they would have to "see" what to do about the panties. Ummm, this was not my mistake. The cashier didn't ring the panties up, then rang the toy up twice. After going round and round with the "customer service" person, she had to call me back after calling my local Target to work something out. Well, I will be able to exchange the panties here, but no dice on the refund. She's going to send me some coupons to make up the difference. How kind. Because I really want coupons instead of MONEY.
Finally, our new local pizza place. First of all, please train your employees on listening to the customer on the phone. I asked for delivery, and within 4 minutes was asked if it was for delivery three times. Also, please help them learn how to repeat credit card numbers and expiration dates back to the customers so that they don't make a mistake 390 times when getting your card number. Also, they can and should say, "Thanks for your order" and tell you how long it will be.
All of these things are minuscule in the grand scheme of things, but it really burns my biscuits when people dealing in customer service are not accommodating and gracious and thankful for your business.
Tell me, what is the WORST customer service you have received?